Return and Refund Policy
Return and Refund Policy
We are committed to providing high-quality products and services to every customer. If you are not satisfied with your purchase, we offer a flexible return and refund policy.
1. Return Policy
- You may request a return within 30 days of receiving your product. To ensure your return is processed smoothly, please ensure the following conditions are met:
- The product is unused and remains in its original condition;
- All original packaging, tags, and accessories are intact;
- The return request is submitted within 30 days of receiving the product.
2. Return Process
- To request a return, please contact our customer service team. We will provide you with a return label and detailed return instructions. We offer free return shipping, so you will not be responsible for any return shipping costs.
3. Refund Policy
- Once we receive and inspect your returned product, we will process your refund within 5-7 business days. The refund will be issued to your original payment method (such as credit card, PayPal, etc.).
- Please note that the refund amount may be adjusted based on the condition of the item and the reason for the return.
- If the return window exceeds 30 days, the product will no longer be eligible for a refund but can still be covered under the warranty and replacement service.
4. Product Warranty and Replacement
- All our products come with a 1-year warranty. If your product experiences a defect due to quality issues within the warranty period, you are eligible for a free replacement.
- The warranty covers damages resulting from normal use and not caused by human error or misuse. Issues due to improper handling will not be covered under the warranty.
- Shipping costs for replacement products will be covered by us, so you won't have to pay any additional fees.
5. How to Contact Us
- For any questions about returns, refunds, or warranties, please contact our customer service team:
- Email: support@lyridz.com
- Service hours: 9:00 AM-6:00 PM on works day（CST）
