Shipping Policy

We are committed to providing you with reliable and efficient logistics services. Below is our website's shipping policy:

1. Order Processing Time

  • We will process your order within 48 hours. During this time, we will confirm your order details, prepare the products, and arrange for shipment.
  • Please note that the order processing time does not include weekends or holidays. If your order is placed during non-business hours, it will be processed on the next business day.

2. Shipping Method

  • We currently offer standard shipping, available for all regions. Once your order is shipped, the estimated shipping time is 5-10 business days.
  • We strive to ensure that your package arrives within this time frame; however, actual delivery times may vary due to uncontrollable factors (such as weather, holidays, or other shipping issues).

3. Shipping Costs

  • Shipping costs will be automatically calculated and displayed at checkout based on the order amount, product weight, or current promotional offers.
  • Some regions may enjoy limited-time free shipping promotions; please refer to our promotions page for details.

4. Shipping Confirmation and Order Tracking

  • After your order has shipped, you will receive a shipping confirmation email containing your order details and tracking number. You can use this tracking number to monitor the shipping status of your package in real-time.
  • If you do not receive the shipping confirmation email promptly, please contact our customer service team for assistance.

5. International Shipping

  • We offer international shipping to select countries. Shipping costs and delivery times for international orders will vary based on the destination country.
  • Delivery times for international shipping generally range from 7 to 20 business days, depending on the location and customs processing times.
  • Please note that any applicable customs duties, taxes, or fees are the responsibility of the customer. Be sure to check with your local customs office for further information on import regulations.
  • If you have any questions about international shipping availability or costs, please contact our customer service team for assistance.

6. Shipping Delays and Issue Resolution

  • If there are unforeseen circumstances that cause shipping delays (such as extreme weather, peak shipping periods, etc.), we will notify you promptly via email.
  • If your package does not arrive within the expected time frame, please contact our customer service team, and we will do our best to assist you in tracking and resolving the issue.

7. Lost or Damaged Goods

  • If your package is damaged or lost during transit, please contact our customer service team immediately. We will provide appropriate solutions, including reshipment or refunds.

8. How to Contact Us

  • If you have any questions regarding shipping or delivery, please contact our customer service team:
    • Email: support@lyridz.com
    • Service hours: 9:00 AM-6:00 PM on works day（CST）